Updated
Where your data lives
Coolie's database and application servers run in the European Union, in Frankfurt, Germany.
Some services Coolie relies on, such as AI models, may be outside the European Union. The Privacy Notice says how those transfers are covered.
How it is protected
- Every connection to Coolie uses HTTPS.
- The database is encrypted at rest and backed up every day.
- The database cannot be reached from a browser: every request goes through Coolie's servers, which check the account it comes from.
- Card details are entered on Stripe's own page and never reach Coolie's servers.
- You connect LinkedIn, your mailboxes and your WhatsApp number on a dedicated connection page, so Coolie's database keeps no password for those accounts.
- The webhooks Coolie sends you are signed, so you can check they come from Coolie.
Your rights under the GDPR
The data controller is Coolie, registered in France under SIRET 94780077700015. The Privacy Notice gives the detail.
- Access, rectification, deletion, restriction, objection and portability: write to shabbir@trycoolie.ai.
- Erase your leads yourself: Settings → Your data deletes every lead and what is known about them, the research and sequences written to them, the agents and runs behind them, and disconnects your LinkedIn accounts. Your credit history stays, as the billing record, and your login stays: closing the account is a separate request.
- Export your leads as a CSV file whenever you want.
How long data is kept
- Personal data: one year after your access to the service ends, unless it is needed as evidence or by law.
- Billing data: 5 years.
- Invoices: 10 years.
- Cookies: 13 months at most.
The people you contact
- Outreach goes out from your own mailboxes, LinkedIn accounts and WhatsApp numbers, with daily caps per account.
- Each email carries an unsubscribe line. Someone who uses it, or replies "stop", gets nothing more from that sender.
Data processing agreement
For the people you prospect, Coolie processes data on your behalf. The data processing agreement sets out the terms Article 28 of the GDPR asks for: read it online or download it as a PDF.
AI models
Coolie uses AI models from third-party providers, acting as processors under contract, to research prospects and draft messages. The Privacy Notice covers how data is used to improve these systems.
Frequently asked questions
Does Coolie sell my data?
No. Coolie does not sell your personal data to third parties, as the Privacy Notice states.
Can my company get a data processing agreement?
Soon. Our data processing agreement is not in force yet: read the draft here.
How do I erase what Coolie holds on my leads?
In Settings → Your data. It is immediate and cannot be undone, so the page asks you to confirm it in writing first.
Where do I ask a security question?
Write to shabbir@trycoolie.ai.